Kar Hospital ®                      3419 Ella Blvd.                   (713)688-0805

Upon entering Kar Hospital you will be greeted by Buffy or David.  Buffy/David will ask lots of questions about what your vehicle is doing/not doing and have you fill out a diagnostic questionnaire (so that the technician will know exactly why your car is visiting).  They record what you say and how you describe the car's problem because nobody knows your car better than you.  If your vehicle is making a funny noise, then be prepared to go for a quick ride around the block so we can be sure to fix the right noise.  If your vehicle requires testing they will speak to you about probable testing and charges for said test. 

You will be called before 2pm to let you know about the progress on your vehicle.  Most times this call will be a discussion of what test(s) were run, results of the test(s) and advice on how to proceed with your vehicle repair or maintenance.  Sometimes the call is just to let you know that your vehicle has not yet made it in to see the doctor...either way you will know what is going on with your vehicle.  We know that it is hard not to worry about your car, but rest assured, your vehicle is in the best of care at Kar Hospital.  David and Richard (your technicians) have been working on cars for over 30 years.  Your car will be attended to by real professionals, not some kid right out of college. 

The next call will be to let you know that your vehicle is done or to let you know when your vehicle will be done (if not previously discussed).  While most repairs are finished the same day, some problems require more time to fix or find.  If your vehicle is one of the "hard ones" or is affected by a "hard to find/fix" problem, we will call you when the problem is discovered.

When you come to pick up your vehicle, your service advisor will go over the bill with you and show you the bad parts (if applicable).  They will answer all of your questions and ultimately hand over the keys!  All major credit cards are accepted and we still take cash!!

From this point on your vehicle will be considered a patient of Kar Hospital and will have its own file.  This file includes baseline tests, doctor notes and all operations.  This file will help you plan for your next visit, increase your vehicle resale value and ultimately keep your vehicle running, trouble free for a long time.

If you have any questions please feel to e-mail me:  Buffy@ KarHospital.com.  If you are looking for quality repairs, done right the first time, on time, for a fair price then you have found the right shop!! 

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